Support Services
Pixxel’s Support Hub is your central resource for all things hyperspectral. From in-depth documentation and developer tools to an active, knowledge-sharing community, find everything you need to navigate geospatial workflows and get the most out of your data, at every stage.
Support Tailored
For Success
Select a support plan built around your needs
Community board
Help Centre
Email support
Phone and chat support
Designated customer success manager
First response time - normal
Status updates frequency - normal
First response time - high
Status updates frequency - high
Pricing
BASIC
Limited
2 - 4 business days
2 - 4 business days
2 - 4 business days
2 - 4 business days
Free
STANDARD
Limited
Limited
1 business day
2 business days
12 hours
1 business day
Included
Popular
BASIC
Community board
Help Centre
Email support:
Limited
Phone and chat support
Designated customer success manager
First response time - normal:
2 - 4 business days
Status updates frequency - normal:
2 - 4 business days
First response time - high:
2 - 4 business days
Status updates frequency - high:
2 - 4 business days
Pricing:
Free
STANDARD
Popular
Community board
Help Centre
Email support:
Limited
Phone and chat support
Designated customer success manager
First response time - normal:
1 business day
Status updates frequency - normal:
2 business days
First response time - high:
12 hours
Status updates frequency - high:
1 business day
Pricing:
Included
PREMIUM
Community board
Help Centre
Email support:
Limited
Phone and chat support
24/7 support
Designated customer success manager
First response time - normal:
8 hours
Status updates frequency - normal:
1 business day
First response time - high:
4 hours
Status updates frequency - high:
12 hours
Pricing:
Get in touch
Your Pixxel Success Toolkit
01
Help Centre
Access FAQs, product guides, and support forums - all in one convenient place.
01
Pixxel Community
Engage with experts and fellow users, join discussions, and submit feature requests.
01
API Documentation
Dive into detailed API references, comprehensive documentation, and step-by-step tutorials.
01
Product Documentation
Explore in-depth information on Pixxel’s products, features and capabilities.
